User Wellbeing Play Responsibly 18+ Only

3rd Responsible Gaming – Your Guide to Healthy Play

At 3rd, fun starts with self-awareness. This page provides guides, self-control tools, and resources to help you play responsibly and maintain a healthy life balance.

Play for Fun, Not Out of Pressure Set Your Time Limits Manage Your Budget Wisely Self-Control Available 24/7 Minor Protection Help Is Always Available Play for Fun, Not Out of Pressure Set Your Time Limits Manage Your Budget Wisely Self-Control Available 24/7 Minor Protection Help Is Always Available

3rd’s Commitment to Responsible Gaming

3rd platform offers online entertainment for Malaysian users aged 18 and above. We believe gaming should be an enjoyable and controlled activity — not a source of stress, debt, or personal problems.

Our commitment goes beyond words. 3rd provides a range of self-control tools you can use at any time to keep your gaming experience within healthy boundaries. We also train our support team to identify signs of problem gambling and provide appropriate referrals when needed.

Remember: online gaming should be a relaxing form of entertainment, not a way to solve financial or emotional problems. If playing starts to feel like a necessity rather than a choice, it's time to take steps to regain control.

Penang users playing responsibly on the 3rd platform

Recognise the Signs of At-Risk Behaviour

Self-awareness is the first step. Watch out for the following signs in yourself or someone you care about.

Ongoing Financial Problems

Borrowing money, selling belongings, or using funds meant for daily necessities to fund gaming is a serious warning sign.

Uncontrolled Play Time

Frequently playing longer than planned; neglecting work, family, or health responsibilities to keep playing.

Emotional Instability

Feeling anxious, irritable, or stressed when unable to play; using gaming as an escape from life's problems or negative emotions.

Hiding Activity

Lying to family or friends about how much time or money is spent on online gaming.

Chasing Losses

Continuing to play hoping to "win back" lost money, which often leads to even bigger losses.

Strained Relationships

Conflicts with family or colleagues due to excessive gaming; withdrawing from loved ones.

A safe and responsible casino entertainment environment in Penang

How to Set Realistic Time & Budget Limits

Before you start playing, take a moment to plan. Setting clear limits from the start is the most effective way to keep gaming fun and controlled.

Time Limits

Decide how long you want to play and stick to that limit, even when you're on a winning streak.
Use a timer or alarm on your phone as a reminder to stop.
Take a break of at least 10 minutes every hour to avoid decision fatigue.

Budget Limit

Set a maximum amount in Malaysian Ringgit (MYR) that you are willing to spend on entertainment — think of it like the cost of a movie ticket or dinner.
Never gamble with money intended for bills, rent, food, or essential family needs.
When your budget limit is reached, stop playing — no matter what.

Self-Control Tools Available at 3rd

We provide several tools within your account to help you stay in control.

Deposit Limit

You can set daily, weekly, or monthly deposit limits in MYR through your account settings. These limits take effect immediately when lowered and require a cooling-off period to increase — protecting you from impulsive decisions.

Cool-Off Period (Account Timeout)

If you'd like to take a temporary break from the platform, you can activate an account timeout for 24 hours up to 6 weeks. During this period, you won't be able to log in or make any deposits.

Self-Exclusion

For those needing a longer break, self-exclusion options let you suspend or close your account temporarily or permanently. Contact our support team at [email protected] to request this.

All self-control requests are handled seriously and respectfully. No unnecessary questions asked.

Protection of Minors

The 3rd platform is exclusively for adult users 18 years and above. We take this responsibility very seriously. Age verification is required during every registration process, and any account suspected of belonging to a minor will be blocked and investigated immediately.

We encourage parents and guardians to take the following steps to protect children and teenagers:

Never share your 3rd account login details with anyone, including family members.
Use parental control software on shared devices to block access to online entertainment sites.
Keep your password secure and log out when you're done using the platform.
Have open conversations with your children about the risks of online gaming and the importance of age restrictions.

If you suspect a minor is using the 3rd platform, please contact us immediately at [email protected].

Life Balance & When to Seek Help

Online gaming can be part of a balanced lifestyle when done responsibly. However, if you start to feel that gaming is affecting your daily life, personal relationships, or mental health, don't hesitate to seek help.

Remember that asking for help is a sign of strength, not weakness. Many people have successfully overcome problem gambling with the right support.

Steps to Maintain Balance

Set aside time for your family, friends, and other activities you enjoy.
Only play when you're in a good headspace — avoid gambling when you're feeling stressed, sad, or upset.
Review your gaming history regularly and assess whether it's still within your set limits.
If you notice any concerning patterns, talk to someone you trust or reach out to a professional helpline.

The 3rd support team is ready to listen and refer you to proper help resources. You don’t have to face this alone.

Professional Help Resources

3rd Live Chat Within the platform, 24/7 – our team can refer you to support resources
Support Email [email protected] – for self-control or account exclusion requests
Social Welfare Department of Malaysia The Department of Social Welfare (JKM) provides counseling and social support services throughout Malaysia